Terms of service

This website is operated by Vellor (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site.

1. Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorised purpose. A breach of any of the Terms will result in immediate termination of your access to the Service.

2. Products and pricing

We make every effort to display our products and prices accurately. Prices are shown in pounds sterling (£) and include applicable taxes unless stated otherwise. We reserve the right to correct any errors, change product information or adjust prices at any time without notice. Product availability is not guaranteed and we reserve the right to limit quantities or discontinue any product.

3. Orders

We reserve the right to refuse or cancel any order. If we cancel an order after payment, we will issue a full refund. You agree to provide current, complete and accurate purchase and account information for all purchases.

4. Shipping and delivery

Shipping times, options and costs are described in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by factors outside our control.

5. Returns and refunds

Returns and refunds are governed by our Refund & Return Policy and your statutory rights under UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

6. Accuracy of information

We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

7. Intellectual property

All content on this site is the property of Vellor or its suppliers and is protected by intellectual property laws. You may not reproduce or use it without our written permission.

8. Prohibited uses

You are prohibited from using the site or its content for any unlawful purpose, to infringe our or others’ intellectual property rights, to transmit malicious code, or to interfere with the security of the Service.

9. Limitation of liability

To the maximum extent permitted by law, Vellor shall not be liable for any indirect, incidental or consequential damages arising from your use of the Service or any products purchased. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability under the Consumer Rights Act 2015.

10. Governing law

These Terms of Service are governed by and construed in accordance with applicable consumer protection law in the United Kingdom for customers based in the UK.

11. Changes to these Terms

We may update these Terms of Service at any time. The most current version will always be posted on this page. Continued use of the site after changes constitutes acceptance of those changes.