Frequently Asked Questions (FAQ)

Shipping & Delivery

Where do you ship?
We currently ship exclusively within the United Kingdom. All orders are priced in pounds sterling (£).

How long does delivery take?
Most orders arrive within 7–12 business days in total — this already includes a 1–3 business day processing time before your order is dispatched. Standard Shipping is FREE. See our Shipping Policy for full details.

How do I track my order?
Once your order ships, we will email you a tracking number. Please allow 24–72 hours for the tracking to update.

Where do your products come from?
Vellor selects and curates its home décor from carefully chosen international suppliers — we do not manufacture the products ourselves. They are shipped directly to your address in the United Kingdom.

Returns & Refunds

What is your return policy?
If you change your mind, you can cancel your order within 14 days of receiving it (return shipping paid by you). Faulty, damaged or incorrect items can be returned within 30 days at our cost. See our Refund & Return Policy for full details.

My item arrived damaged — what do I do?
Please email contact@vellorhogar.com within 30 days of delivery with your order number and photos, and we will arrange a replacement or full refund.

How long do refunds take?
Once we receive your return, refunds are processed within 14 days to your original payment method.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay and Google Pay.

Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways. We never store your card details.

Orders

Can I change or cancel my order?
Contact us as soon as possible at contact@vellorhogar.com. If your order has not shipped yet, we will do our best to update or cancel it.